Returns & Refunds Policy

Cancellations & Refunds: At Epic Movie and Game Room we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@epicmovieandgameroom.com or call us at 972 848 7817.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 972 848 7817, the chat in the bottom right, or email support@epicmovieandgameroom.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom].

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of Epic Movie and Game Room's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Epic Movie and Game Room, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery and notate and take pictures if there is any damage and provide it to Epic Movie and Game Room within 24 hours of the product being delivered.

• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 

• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.

• I understand that if my order has left the warehouse, I am unable to receive a full refund. 

• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@epicmovieandgameroom.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Epic Movie and Game Room default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact
support@epicmovieandgameroom.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@epicmovieandgameroom.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Brand By Brand

 

Almo Distributors

Return, Refund, and Warranty Policy

General Return Guidelines:

• A Return Authorization (RA) number must be obtained before returning any product.

  • Request via email: RArequest@almo.com or call 1-800-345-2566, option 5.

• RA numbers must be requested within 30 days of the original invoice date and are valid for 30 days.

• Only factory-sealed products in new/re-sellable condition are eligible for return (except defective items).

• Non-factory sealed or non-resellable items will be returned at the customer’s expense.

• Returns must be shipped freight prepaid; freight collect or RA-less returns will be returned at the customer’s expense.

• Returns will be credited at the original purchase price.

• Discontinued and special-order products are final sale.

Defective Product Returns:

• Defective items may be returned in accordance with the manufacturer’s return policy.

• If the manufacturer allows returns, Almo will accept the return; if not, service must follow manufacturer’s guidelines.

• All general RA guidelines apply to defective returns.

Multiple Repairs / Unable to Repair:

• Resolution of multiple repair or unrepairable items is between the customer and vendor.

• If a customer intermediates on behalf of an end-user, Almo may assist in returning the product to the vendor, but the product is not returnable to Almo.

Visible Freight Damage Claims:

• Refuse delivery for cartons showing obvious damage and note the reason on the Carrier Delivery Receipt.

• If keeping a damaged carton, note damage on the Carrier Delivery Receipt.

• Resolution of visible damage is between customer and Almo.

• Contact Almo within 24 hours of receipt if not refused.

Concealed Freight Damage Claims – Consumer Electronics:

• Report concealed damage within 7 days of invoice date.

• Submit an RA request including:

  • Photo of the product showing damage

  • Photo of the product serial number

  • Photos of all sides of the box showing no obvious damage

  • Photo of the serial number on the box matching the unit

• Almo submits the claim to the vendor; if approved, return is accepted.

Concealed Freight Damage Claims – Appliances:

• Report concealed damage within 30 days of invoice date to the Territory Account Manager.

• Almo may provide a damage allowance, but will not accept returns of damaged appliances unless properly refused and noted at delivery.

Warranty Disclaimer:

• Manufacturer’s written warranty (if any) is the sole warranty; Almo does not adopt or extend warranties.

• Products are sold “as is”.

• No additional warranties (express or implied), including merchantability or fitness for a particular purpose, are provided.

• Any warranty against infringement under UCC §2-312(3) or other state law is expressly disclaimed.

DOF Reality – Return, Refund, and Warranty Policy

Cancellations & Refunds

• Refunds are only available if a product is defective and cannot be restored after reasonable troubleshooting, repair, or part replacement.

• Refunds will not be issued for:

  • Change of mind

  • Buyer’s remorse

  • Dissatisfaction unrelated to manufacturing defects

• All shipping and return costs are the customer’s responsibility.

• Customers must ensure products are properly packaged to prevent damage during transit.

• Approved refunds are issued within 20 days of receipt and inspection.

• Refunds are processed via the original payment method, unless otherwise agreed in writing.

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Warranty – Consumer Models (M Series & H Series)

• Warranty period: 12 months from delivery; repaired/replaced parts have a 6-month warranty.

• Warranty exclusions:

  • Wearable parts (wheels, motors)

  • Normal wear and tear

  • Improper storage, installation, use, or maintenance

  • Unauthorized repairs or modifications

  • Conditions outside the company’s control

• Some gearbox/arm joint play (up to 10% of motion range) is normal.

• Motor guidance: Should not exceed 70°C; dampers should not be tightened beyond setting 8.

• Communication: Faults must be reported in writing without undue delay.

• Examination: Company will determine if the fault is covered; defective parts may need to be returned at the customer’s expense.

• Rectification: Company may:

  • Repair or replace defective parts

  • Send replacement parts for customer exchange

  • Provide remote repair assistance

• Annulment: If warranty-covered faults are not rectified, the customer may cancel affected orders and receive a refund.

• Commercial use restriction: M Series and H Series consumer models are not for commercial use; warranty is void if used commercially.

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Warranty – Professional Models

• Warranty period: 12 months from delivery; repaired/replaced parts have a 6-month warranty.

• Warranty exclusions: Same as consumer models.

• Gearbox play, motor limits, and damper guidance are the same as for consumer models.

• Communication & Examination: Faults must be reported in writing; defective parts may need to be returned at the customer’s expense.

• Rectification: Company may:

  • Repair or replace defective parts

  • Send replacement parts for customer exchange

  • Send a technician to repair the product

• Annulment: If warranty-covered faults are not resolved, the customer may cancel affected orders and receive a refund.

• Software:

  • Third-party software is not covered by DOF Reality

  • Software support is not included, unless explicitly stated

  • Guides and instructions are available on the company forum

FlightScope Golf US Store 

Return, Refund, and Warranty Policy

Effective: September 15, 2025

Applicability:

• Applies to products purchased on flightscope.com.

• Products purchased from other authorized distributors or resellers may have different return policies.

• FlightScope may modify this policy at any time; changes apply to new orders.

• Policies may vary by country or region for legal or practical reasons.

Returns & Refunds:

• Products must be returned within 30 days of delivery for a refund.

  • Mevo+ products purchased on promotional discount after September 15, 2025, must be returned within 7 days of delivery.

• Software licenses and service subscriptions are non-returnable and non-refundable.

• Return authorization (RA) required: contact FlightScope Support at customercare@flightscope.com.

• Customers are responsible for return shipping costs.

  • For U.S. returns, FlightScope may provide a return shipping label, with shipping costs and any fees deducted from the refund.

• Refunds cover the order amount and, if applicable, original shipping costs for FlightScope products.

  • Returns of third-party simulator items incur a 3% credit card transaction fee, withheld from the refund.

Condition of Returned Products:

• Products must be undamaged, unused, and in original packaging, including all accessories and printed materials.

• FlightScope may charge a 15% restocking fee or refuse a refund if products are not returned in proper condition.

• Denied refunds will result in the product being returned to the customer at their cost.

Refund Processing:

• Refunds are processed without unreasonable delay after receiving and assessing the returned product.

• Refunds will not be issued until FlightScope receives the product.

• Processing involves physical return, inspection, administrative steps, and banking transactions, which may take time.

Prestige Import Group

Return, Refund, and Warranty Policy

Warranty Coverage:

• 1-year warranty applies to Prestige Import Group brand products from the original purchase date.

• Desktop Cigar Cooler Humidors carry a 90-day warranty.

• Proof of purchase and complete contact information (name, full mailing address, phone number, and email address) are required for warranty claims.

• Prestige Import Group may repair or replace items at our discretion.

• Depending on the age and condition of the returned item, replacements may be refurbished equivalents.

Warranty Exclusions:

• Items that have been tampered with.

• Items showing physical damage such as scratches or wear from normal use.

• Ineligible items: Butane, PG solution, Integraboost, Humidification Jars, and non-Prestige brand items.

Return Shipping & Responsibility:

• Customers are responsible for shipping items to our facility.

• Updates will be provided once the item is received.

• Returns from Canada or outside the continental USA:

  • Customer pays both shipping to the warehouse and return shipping fees.

Additional Notes:

• Prestige Import Group reserves the right to decline warranty claims for items that do not meet eligibility requirements.

• Warranty does not cover normal wear and tear or cosmetic damage.